Faq's
❓ Frequently Asked Questions (FAQs)
Welcome to our FAQ section. Here you’ll find answers to the most common questions about shopping with Clozury.shop. If you need more help, don’t hesitate to contact us.
📦 1. How long does shipping take?
We typically process orders within 1-2 business days.
Delivery time depends on your location, but most orders within India arrive in 3–7 business days.
📍 2. Where do you ship from?
All orders are shipped from our base in Surat, Gujarat, India.
🚚 3. Do you offer order tracking?
Yes! Once your order is shipped, we’ll send you a tracking number via email or SMS.
You can also track your order in the "Track My Order" section on our website.
🔄 4. What is your return or exchange policy?
We offer a 7-day return or exchange policy on most items.
Items must be unused, in original packaging, and returned with proof of purchase.
Check our Returns Policy page for full details.
❌ 5. Can I cancel or change my order after placing it?
If your order hasn’t been shipped yet, contact us immediately and we’ll try our best to update or cancel it.
💳 6. What payment methods do you accept?
We accept the following payment options:
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UPI
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Debit/Credit Cards (Visa, Mastercard, RuPay)
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Net Banking
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COD (Cash on Delivery)*
*COD availability may vary by location.
📞 7. How can I contact you?
You can reach us anytime at:
📧 clozury.shop@outlook.com
📱 +91 95327 75493 (Call or WhatsApp)
Or visit our Contact Us page.
🧾 8. Will I receive an invoice for my order?
Yes. An invoice will be emailed to you after your order is placed. You can also request a printed copy with your shipment.
💼 9. Are you a registered business?
Yes. Clozury.shop is a registered Indian business managed by Prakash Keshubhai Makvana. We are committed to providing transparent and trustworthy service.
📨 Still have questions?
We're here to help!
Visit our Contact Us page or email us directly at clozury.shop@outlook.com