💸 Refund & Return Policy

Last Updated: October 8, 2025

At Clozury.shop, customer satisfaction is our top priority. If you're not happy with your purchase, we're here to help. Please read our return and refund policy below.

🔄 Returns & Exchanges

We offer returns or exchanges within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in original condition

• It must be in the original packaging with all tags intact

• Proof of purchase (order ID or invoice) is required

📦 Items that do not meet these conditions will not be accepted

🚫 Non-Returnable Items

Certain items are not eligible for return or exchange:

• Items marked as Final Sale or Clearance

• Undergarments, socks, or hygiene-sensitive products

• Customized or personalized products

💰 Refunds

Once we receive and inspect your returned item:

• If approved, your refund will be processed to the original payment method within 5–7 business days

• If paid via Cash on Delivery, we will issue a refund via UPI or bank transfer

📝 Note: Shipping charges (if any) are non-refundable

🔁 Exchange Policy

If you need to exchange an item (e.g., size or color issue):

• Contact us within 7 days of receiving the product

• Exchange will be processed once we receive the original item

• Exchanges are subject to stock availability

📬 Return Process

To initiate a return or exchange, please:

1. Email us at clozury.shop@outlook.com or WhatsApp us at +91 95327 75493

2. Provide your order number and reason for return

3. We’ll provide return instructions and shipping details

Customers are responsible for return shipping unless the item is defective or incorrect.

❌ Order Cancellations

• Orders can only be cancelled before they are shipped

• Once shipped, the order cannot be cancelled—you may return it after delivery (as per policy above)

❓Need Help?

If you have questions about your return, refund, or exchange, contact us at:

📧 clozury.shop@outlook.com
📱 +91 95327 75493

We’re here to help!